Delivery

Mainland UK Delivery

Delivery Option Delivery Time Tracked Signed For Cost
Standard Delivery (Orders under £30) 3 - 5 Working Days No No £3.95
Standard Delivery (Orders over £30) 3 - 5 Working Days No No FREE
Royal Mail Special Delivery Guaranteed By 1pm Next Day Yes Yes £7.25

Worldwide Delivery

Delivery Option Delivery Time Tracked Signed For Cost
European Delivery 5 - 7 Working Days No No £8.95
USA Delivery 7 - 14 Working Days No No £12.95

How quickly will my order arrive?

Our aim is to dispatch all orders placed within 1-3 working days from receipt of your paid order, unless next day delivery has been specifically chosen.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the Royal Mail website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between  08.00 and 18.00 Monday to Friday (Excluding Bank Holidays) .

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt. 

Special delivery instructions

If you have any special requests regarding your delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors due to security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01548 531619 / 07772 247205 or email us at sales@anniemorris.co.uk 

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01548 531619 / 07772 247205 or by email at sales@anniemorris.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us unless the item is damaged or faulty.

Please do not return a damaged order to us without contacting us first.