Mainland UK Delivery
Delivery Option | Delivery Time | Tracked | Signed For | Cost |
---|---|---|---|---|
Royal Mail Signed For Delivery (Orders under £100) | 3 - 5 Working Days | No | Yes | £3.95 |
Royal Mail Signed For Delivery (Orders over £100) | 3 - 5 Working Days | No | Yes | FREE |
Royal Mail Letter (Cards) | 3 - 5 Working Days | No | Yes | FREE |
Royal Mail Special Delivery Guaranteed | By 1pm Next Day | Yes | Yes | £8.50 |
Worldwide Delivery
Europe and USA delivery starts at £15.00 and will be calculated on the checkout page once you have entered your delivery address.
Delivery Option | Delivery Time | Tracked | Signed For | Starting Cost |
---|---|---|---|---|
European Delivery | 5 - 7 Working Days | Yes | No | £15.00 |
USA Delivery | 7 - 14 Working Days | Yes | No | £15.00 |
To see our full delivery policy, please click here.
* Please note that we cannot accept returns on any personalised products*
We constantly strive to ensure that the products we produce are of the highest quality. However if for any reason, you are not entirely satisfied with your purchase, we are happy to exchange or refund items that are sent back to us within 28 days.
Returns and replacements are accepted within 28 days of receipt, provided that the item returned is in it's original and unused condition with all tags still attached. We can also exchange your order, if you would prefer a different colour or size, as long as the item in question is in stock when we receive your returned goods.
The cost of returning goods to us for exchange or refund is the responsibility of the purchaser. The original delivery charge will be deducted from any refund given. In the case of exchanges a re-delivery charge at our standard rate will apply.
Please note: that in instances where free delivery has been given, if your returned items reduce your original order value to below our free delivery threshold , we will then deduct the delivery charge from your refund.
Delivery charges will only be refunded if there has been an error on our part, or if the item received is faulty. We cannot accept responsibility for any items lost or damaged in transit to us and would advise that customers obtain proof of posting when returning.
Please note that with personalised and bespoke items we are unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error, unfortunately we are unable to resell these items or re-use them and therefore cannot offer a refund or credit. So please take extra care with spellings, dates and any other special requirements.
Various patterns purchased | 10th February 2022
Service is brilliant. Products always delivered within few days. Well packaged. Quality of linen beautiful and drawings lovely. Enjoy embroidering them and the final results that’s why keep coming back for more.
Perfect | 30th January 2023
Your products are just as described, they always arrive on time with a lovely card inside, the packaging is brilliant, I would tell anyone to purchase products from you .
Easy and quick to order | 27th March 2023
There was a good choice of items on the website, and I was able to find what I wanted. It was easy to order and the products arrived quickly. All products are of good quality.
Love the hoop size pictures | 06th March 2023
I have enjoyed sewing the beautiful coastal pictures and will be back for more. They arrive so quickly too.